Because we want to provide our customers with an optimal service, we think it is important to hear from you if you have any complaints about the product you have purchased. Do this – partly to limit any damage – as soon as possible. According to the law, a complaint is made known in time if it is made within two months of discovery, as long as it falls within the warranty period. This also applies in the event that the purchased product does not have the properties that you could expect on the basis of the purchase agreement. It is in your interest to make your complaints known in writing.
If you submit a complaint to us, it will be answered within 14 days. If we need more time for this, we will let you know within 14 days when you can expect an answer.